Quality excellence is the foundation for the management of our business and the keystone to our ultimate goal of customer satisfaction. It is, therefore, our policy to:

• Consistently provide products and services which meet the expectation of our internal and external customers.
  
  
• Continuously work to improve quality through systematic, Company-wide employee involvement and teamwork.

Quality will continue to be a major strategic thrust at Sterling Engineering Corporation. It lies at the very heart of everything we do. Through active planning in every function in the Company, we will strive to provide products and services that consistently meet all quality, schedule, and cost objectives. Furthermore, we dedicate ourselves to continually improving the quality of our products and services by focusing on our processes and procedures.

Every employee is a part of our quality system. In particular:

• Each of us will strive to understand and satisfy the quality expectations of our customers, including the next internal organization in the process as well as the eventual end-user customer.
  
  
• Each of us will strive to identify and eliminate the sources of error and waste in our processes and procedures.
  
  
• Each of us will aid the quality planning and improvement efforts of others for the good of the Corporation as a whole.